We offer a 100% Happiness Guarantee on our cleanings. If something is not up to standard, let us know within 24 hours, and we will return no later than 1-2 days to re-clean for free.

In order to provide the best cleaning experience possible, we need time to prepare our cleaners to ensure that they are fully-equipped for the job. For this reason, we ask our customers to give us at least 24 hours before canceling an appointment. Cancellations made within 24 hours of the appointment will incur a $50 charge.

Tipping is not required but is certainly appreciated by our cleaners.

To ensure your service goes smoothly, we suggest that you:

• Communicate openly and clearly with your cleaner when giving instructions.
• De-clutter your home  (by clearing counters and tables, putting away toys, clothes and accessories, securing valuables, etc).
• The less time the cleaners spend decluttering your home before they can clean, the better your cleaning experience will be.
• Please Note: Extreme clutter/Hoarding is considered a exclusion.
• Performing a walkthrough at the beginning and end of each appointment.
• This eliminates any gray area, and sets clear expectations for both you and your cleaner.
• Making sure you indicate any areas you would like cleaners to focus on (or avoid altogether), whether in person or by utilizing the customer notes.
• Remember, each customer has different expectations. To make sure yours are met, make them clear to your cleaner.

Tipping is not required but is certainly appreciated by our cleaners.

A deep clean is a thorough and detailed type of cleaning. It’s for customers who haven’t had their homes professionally cleaned in the past 30 days. This allows our cleaners additional time to thoroughly clean your home. On our first visit, we usually spent a bit more time allowing the teams to familiarize themselves with your home.

Bedroom, Living Room & Common Areas

✔ Dust all surfaces (within reach)

✔ Wipe down all mirrors, glass fixtures and hard surfaces (within reach)

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Make bed and change linens (if provided)

Bathrooms

✔ Wipe down all mirrors, glass fixtures and hard surfaces (within reach)

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Wipe cabinets down (outside)

✔ Scrub and disinfect the toilet

✔ Scrub tub, sinks, tiles and fixtures

Kitchens

✔ Wipe down all mirrors, glass fixtures and hard surfaces in reach

✔ Mop and vacuum floors

✔ Take out garbage & recyclables.

✔ Wipe outside of cabinets

✔ Wipe countertop, splash back, cooktop and range-hood

✔ Scrub sinks, tiles and fixtures

✔ Wipe down appliances (outside)

✔ Clean inside the microwave

✔ Dust all surfaces (within reach)

Extras

✔ Inside oven

✔ Inside fridge

✔ Inside oven

✔ Laundry (Wash & Dry)

✔ Interior Windows

If your home is beyond a reasonable level of cleanliness. We will contact you to suggest adding additional time to your cleaning at a slight cost. You can also prioritize the areas you need.

For standard and deep cleaning of your home, our cleaners will stay until they finish and within reason. For larger homes, post renovations, and hoarding, we will adjust the estimate and price for fairness.
For larger homes, and detailed cleaning, we will send two cleaners for efficiency
You can request our cleaners to stay longer if their schedule permits and we will adjust the service duration once the cleaning is complete.

Yes! Your cleaning will be offered to the same team. It may be difficult to reschedule with the same cleaner depending on their schedule. If the cleaner is not available, we will send a substitute.  To ensure you receive the same cleaner every-time, please keep your appointments unchanged.

We have teams that do 100% green cleaning. Simply select the green cleaning option when you schedule your cleaning.

You do not have to be home for the cleaning. Simply leave a key under the mat, with your concierge, in the mailbox, or whatever is most convenient for you.

Your credit card will be charged at the end of the day of your booking. If our cleaners didn’t show up or you were charged incorrectly, let us know and we will refund you immediately. Please don’t worry if you have been charged the incorrect amount or if the coupon has not been applied correctly. Get in touch with us and we will handle it in a timely matter.

If we are unable to process the payment and charge your card, we will send you an email as a reminder to update your card details.